• Solution Advisor Digital Content

    Location : Name Linked SoftwareONE, Amsterdam, Netherlands
    Posted Date 2 months ago(12/20/2019 2:27 AM)
  • Why SoftwareONE?

    Today SoftwareONE is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.
    Our 5,000 technology experts located across 80+ countries work on over a 1,000 Technology Projects globally. We provide customers with the right advice on their Technology Roadmap towards the cloud or optimizing the Business-outcome of a cloud-based landscape. With our PyraCloud platform, applying machine learning, delivering the visibility, insight, automation and control customers demand to maximize their software investments.
    In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to optimize the underlying IT infrastructure, accelerate cloud adoption and minimize compliance risk.
    With our dynamic leadership and driven business strategy SoftwareONE is one of the fastest growing technology solution providers in the world with elite partnerships with Microsoft, AWS, Adobe, IBM, VMware, Oracle, Citrix, Red Hat, Trend Micro and many more.

    The role

    • Work with Account Team Manager to develop an overall account plan to maximize opportunities and generate sales activity and gross profit attainment.
    • Oversee and coordinate end-to-end service delivery for strategic accounts by working with the Inside Sales (locally in subsidiary and/or GSDC) and the Procurement Specialists (GSDC).
    • Acts as key resource for leading industry volume license offerings.
    • Assist the Account Team Manager and other departments on an as-needed basis with day-to-day tasks and communication with the sales team.
    • Assist Insides Sales and Procurement Specialist with sales administration tasks as outlined by Account Team Manager.
    • Develop strong knowledge of leading industry trends and SoftwareONE service offerings through on-going training with software publishers and SoftwareONE Service teams.
    • Engage in pre-sales activities and drive cross and up selling opportunities
    • Act as a mentor to Inside Sales and Procurement Specialist team and to new hires in the training program. Provide feedback to Account Team Manager.
    • Support sales promotions and execution within team.
    • Participate in service improvement and development activities
    • Prepare and lead QBR meetings from an operational perspective
    • Assist with completing software license contract renewals for tier 1 Publishers
    • Coordinate New Customer Onboarding activities.
    • Ensure accurate customer on boarding and visualization of customer data in PyraCloud.
    • Act as a point of contact if local support is required for a customer and answer country specific questions
    • Achieve quality benchmarks, including minimum number of credit memos/churns.
    • Present publisher portals to customers (VLSC, MPSA, etc.)
    • Ensure customers are consuming all services they purchased

    What we need to see from you

    Knowledge, Skills and Abilities Required:

    • Knowledge of: operational policies and procedures; customer service and sales probing techniques; and developing and maintaining long-term business relationships.
    • Ability to: analyze data and customer business process, articulate the business value on complex solutions,  articulate service value in the sales process (up and cross sell capability), identify trends and develop recommendations for improvement; research and solve complex, multi-faceted problems; show initiative; maintain a positive attitude; handle large volumes of work and meet tight deadlines; adapt to and embrace change in a rapidly changing environment; lead and mentor by example; maintain and promote good client relations, maintain confidentiality of sensitive information.
    • Skilled in: relationship building; verbal and written communication; problem solving; researching customer and product information; planning, scheduling, and organizing work; multitasking; and time management.



    • Minimum of 2 years in Inside Sales role is required
    • Highly motivated and results oriented; entrepreneurial spirit.
    • Strong presentation, communication, organization, multitasking, and time management skills.
    • Solid problem solving and consultative skills required.
    • Experience with MS Office (Outlook, Excel, Word, PowerPoint).


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