• Collections Analyst

    Job Locations MX-Ciudad de M�xico
    Posted Date 3 weeks ago(1/31/2019 7:08 PM)
    # of Openings
  • Overview

    Unique opportunity! If you are looking to boost your career in the financial sector in a multicultural and promising environment and have experience in collections this is definitely the chance you have been looking for!

    We are seeking for an expert in Collections and Customer Service to be part of our team of rockstars in our Financial Shared Service Center in Mexico City reporting and supporting North America region.


    SoftwareONE is one of the fastest growing companies in the IT sector, with over 40% growth per year over the last 5 years – join us and be part of our growth story! 

    Privately owned since 1985, SoftwareONE is redefining the technology solutions landscape as the thought leaders in Software Portfolio Management (SPM) services. Globally headquartered in Stans, Switzerland, with a local footprint in 82 countries, our 3’000 employees help our customers optimize their software spending through our elite sales designations and deep-rooted relationships with top publishers. 

    About your role:The Collections Analyst fulfills an integral transactional and reporting function in the Finance department of SoftwareONE. The primary function of this role will include reaching out to our customers for payment information, however this role also partners closely with colleagues in Accounting and Sales. The AR Analyst will have direct customer contact and perform other special projects as needed. This position will report directly to the Collections Manager.


    "Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. Whatare we left with? Our people. This is what makes SoftwareONE successful. Passionate people wholive and breathe our values every day, who delight our customers, every day, and who go aboveand beyond, every day. Our culture is unique, and I believe that having the right people, andempowering them to succeed, is the absolute key to our success” – Patrick Winter, Founder


    • Inquire with our customers regarding payment through email, phone, and 3rd party portals
    • Provide exceptional internal and external customer service regarding collection matters
    • Review for account discrepancies, answer queries, and resolve short/over payments
    • Prepare and issue customer refunds
    • Work comfortably within excel documents and prepare comments for weekly aging reports
    • Document clear and concise notes within NAV of collection activity completed
    • Advise Collections Manager of credit risk concerns
    • Communicate & follow up effectively with the sales department regarding resolution of billing discrepancies
    • Achieve or exceed defined department goals and activity metric


    • Fluent in English
    • 1-3 years Accounts Receivable and Collection experience preferred
    • Bachelor’s Degree in any Business field preferred
    • Must possess excellent attention to detail
    • Ability to thrive  in a fast-paced, team environment, but also be able to work independently
    • Ability to maintain a proactive and positive attitude while being tenacious
    • Strong desire to learn as well as coach others
    • Knowledge of finance, accounting, and basic office administration procedures
    • MS Office experience including intermediate Excel knowledge is critical
    • Excellent written and verbal communication skills



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