• Automation Specialist (Service-Now development)

    Job Locations IN-Gurgaon | IN-KA-Bangalore
    Posted Date 3 weeks ago(1/1/2019 11:01 PM)
    # of Openings
  • Overview

    Globally headquartered in Stans, Switzerland with a local presence in 80+ countries, our 3,000+ technology experts help our customers optimize all aspects of their software portfolio, leveraging our extensive technical and commercial expertise and strong knowledge of and relationships with all main publishers, such as Microsoft, Adobe, IBM, VMware, Oracle, Citrix, Symantec, McAfee, and many more.


    We have been growing by over 30% year on year for the last 10 years and our revenue is over 7bn USD in Sales.


    Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.  SoftwareONE leaders are energized, super agile and are laser focused on delivering world class Customer Satisfaction and results.


    Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.


    They are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.


    Hear it from our Leaders on how SoftwareONE has been transforming the industry.


    • Service/Process Automation:
      • Excellent knowledge and understanding in various ITIL processes.
      • Agile development environment – working knowledge
      • Working Experience on different modules of ServiceNow like Incident, Change Request, Problem, SDLC & Release, Service Catalog, Service Portal, Content Management etc.
      • Self-motivated, clear structured working style, high quality standards
      • Proficient in REST API & Web Service for different ServiceNow instance integration
      • Proficient in gathering requirements, defining functional system and preparing requirement Document and traceability
      • Strong technical background in ITSM custom solutions/applications in ServiceNow
      • Excellent scripting experience in GlideAjax, script includes, UI policies, workflows, email notifications, business rules, reports and gauges, scheduled jobs, background scripts, server and client scripts
      • business rules on insert, update, delete and query actions
      • Worked on resolution of defects and enhancements using Business Rules, UI policies, client scripts, Script Includes, workflows, SLAs, Web Services, REST APIs (in third party integration)
      • Email-notifications, email templates, trigger the email events
      • Expert in planning ServiceNow instance upgrade and maintenance activities
      • Users, Groups & Roles Administration. Merging the roles into other roles, maintaining the instance
      • Designed the Form (UI) with various types of fields
      • ACLs to manage ESS (Employee Self- Service) and ITIL users
      • Creation of catalog items using variable set, order
      • Working knowledge on Report and dashboard designing
      • Content management designing and implementation
      • Working knowledge with Import and Update sets, Controls and migration of update sets between different environments of ServiceNow
      • Transform maps to import Data to Configuration Management
      • Responsible for conducting dedicated training sessions for ServiceNow new recruits as Technical trainer
      • Knowledge Base configuration and maintenance


    • 2 to 5 years or more of hands-on work experience in ServiceNow Development & Administration
    • Knowledge of Java Script, CSS, HTML5,
    • SDLC knowledge with project management skill
    • Having strong technical skills, business intelligence, and a full understanding of the needs of the customer
    • Being able to effectively communicate with internal teams to deliver GUI, interface and screen designs
    • Being an interface between technology teams, support teams, and business units
    • Good oral and written communication skills
    • Ability to manage multiple priorities in a fast-paced environment
    • Good problem solving abilities and detail-oriented
    • Ability to be a self-starter and thrive in a fast-paced environment


    Certifications / Desirable:

    • Good to have ServiceNow Certified System Administrator
    • ServiceNow Certified Application Developer will be a plus



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