• Automation Specialist (Service-Now development)

    Job Locations IN-Gurgaon | IN-KA-Bangalore
    Posted Date 1 month ago(2/22/2019 2:55 AM)
    # of Openings
  • Overview

    SoftwareONE is a global leader in software and cloud portfolio management and services, is modernizing the way organizations budget and optimize their global IT investments from on-premises to the cloud.  With over 55000 customers worldwide and over $8 billion USD in sales annually, we are one of the fastest growing technology solution providers in the world. 


    As the technology industry continues to play a more and more significant role in the world economy, we will continue to ensure we are harnessing the skills, experience and potential of talented individuals across the whole company.


    At SoftwareONE we strive to provide a culture which is inclusive and supportive to everyone, Watch what some of our own colleagues have to say about our diverse and inclusive work culture.



    • Service/Process Automation:
      • Excellent knowledge and understanding in various ITIL processes.
      • Agile development environment – working knowledge
      • Working Experience on different modules of ServiceNow like Incident, Change Request, Problem, SDLC & Release, Service Catalog, Service Portal, Content Management etc.
      • Self-motivated, clear structured working style, high quality standards
      • Proficient in REST API & Web Service for different ServiceNow instance integration
      • Proficient in gathering requirements, defining functional system and preparing requirement Document and traceability
      • Strong technical background in ITSM custom solutions/applications in ServiceNow
      • Excellent scripting experience in GlideAjax, script includes, UI policies, workflows, email notifications, business rules, reports and gauges, scheduled jobs, background scripts, server and client scripts
      • business rules on insert, update, delete and query actions
      • Worked on resolution of defects and enhancements using Business Rules, UI policies, client scripts, Script Includes, workflows, SLAs, Web Services, REST APIs (in third party integration)
      • Email-notifications, email templates, trigger the email events
      • Expert in planning ServiceNow instance upgrade and maintenance activities
      • Users, Groups & Roles Administration. Merging the roles into other roles, maintaining the instance
      • Designed the Form (UI) with various types of fields
      • ACLs to manage ESS (Employee Self- Service) and ITIL users
      • Creation of catalog items using variable set, order
      • Working knowledge on Report and dashboard designing
      • Content management designing and implementation
      • Working knowledge with Import and Update sets, Controls and migration of update sets between different environments of ServiceNow
      • Transform maps to import Data to Configuration Management
      • Responsible for conducting dedicated training sessions for ServiceNow new recruits as Technical trainer
      • Knowledge Base configuration and maintenance


    • 2 to 5 years or more of hands-on work experience in ServiceNow Development & Administration
    • Knowledge of Java Script, CSS, HTML5,
    • SDLC knowledge with project management skill
    • Having strong technical skills, business intelligence, and a full understanding of the needs of the customer
    • Being able to effectively communicate with internal teams to deliver GUI, interface and screen designs
    • Being an interface between technology teams, support teams, and business units
    • Good oral and written communication skills
    • Ability to manage multiple priorities in a fast-paced environment
    • Good problem solving abilities and detail-oriented
    • Ability to be a self-starter and thrive in a fast-paced environment


    Certifications / Desirable:

    • Good to have ServiceNow Certified System Administrator
    • ServiceNow Certified Application Developer will be a plus



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