SoftwareONE

  • Sr. Support Specialist- IT Workplace

    Job Locations IN-TN-Chennai
    Posted Date 1 week ago(10/8/2018 5:30 AM)
    ID
    2018-3315
    # of Openings
    1
  • Overview

    Globally headquartered in Stans, Switzerland with a local presence in 80+ countries, our 3,000+ technology experts help our customers optimize all aspects of their software portfolio, leveraging our extensive technical and commercial expertise and strong knowledge of and relationships with all main publishers, such as Microsoft, Adobe, IBM, VMware, Oracle, Citrix, Symantec, McAfee, and many more.

     

    We have been growing by over 30% year on year for the last 10 years and our revenue is over 7bn USD in Sales.

     

    Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.  SoftwareONE leaders are energized, super agile and are laser focused on delivering world class Customer Satisfaction and results.

     

    Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.

     

    They are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

     

    Hear it from our Leaders on how SoftwareONE has been transforming the industry.

    Responsibilities

    • Perform global tasks following ITIL processes using top-notch support tools and software like Service Now, Frontrange Enteo Software and Windows Deployment (Remote Installation), Log-Me In Remote Tool, Windows 8.1 / 10, Office 2013 / 2016, Skype for Business, Windows Server 2012R2, 2016, MS Exchange 2016 etc.
    • Manage incidents, requests, problems and changes following ITIL standards.
    • Analyze, troubleshoot and resolve ISP connectivity, client side Windows, hardware, software and network issues.
    • Meet quarterly goals and service levels based on incident and request statistics.
    • Working in a global team environment, Sr. Support Specialist will be focusing on run and optimize tasks in the IT Workplace and Infrastructure area. Team provide prompt, professional and courteous interaction and support within defined SLAs in a rotational shift model of 24*7 to all employees worldwide.  This position will be part of a global cohesive team and report directly to the Senior Team

    Qualifications

    Mandatory Skills:

    • Bachelor’s degree in Information Systems or other technology related degree required.
    • Related practical experience min. 5 years.
    • Excellent written and verbal communication skills in English, Other languages e.g. German, Spanish will be add-ons.
    • Excellent knowledge in managing workplace clients in a global enterprise environment is required like Windows 8/8.1/10, Office 2013/2016, Bit locker, Anti-Virus, FTP, LAN/WAN, VPN, Citrix, Direct Access, etc.
    • Good experience with configuration, installation, troubleshooting, and support of networking, wireless and IT workplace equipment.
    • Capability to isolate and resolve networking, printing, Internet and other end user issues
    • Sound understanding of OSI layer and TCP/IP stack is required.
    • Hands-on in Microsoft technologies like User Administration in Active Directory or Microsoft Exchange, Skype for Business is necessary.
    • Knowledge and working experience of Best Practice concept ITIL/ITSM, certification will be add-on.
    • Proven skills in problem solving of client side issues.

     

    Optional Skill:

    • Knowledge of NOC Monitoring to proactively monitor and escalate application, system, and network incidents
    • Experience with Automation Tool (MS Orchestrator, IAM) and Scripting (PowerShell etc.)
    • Knowledge and working experience in any one of cloud computing (e.g. AWS, Azure, and O365) Knowledge in Software Distribution tools such as SCCM / Heat Software DMS Experience.

     

    Required Experience:

    • Demonstrate experience in isolating and resolving hardware, software, networking, printing, and password issues.
    • Demonstrate the ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity
    • Demonstrate effective resource and project planning, decision-making, results delivery, team building, and the ability to stay current with relevant technology and innovation.
    • Demonstrate strong ethics, influence and negotiation, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning.
    • Very sound knowledge with IT Remote Support and tools e.g. LogMeIn.

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