The Local Language Service Desk Engineer “Service Desk Engineer” is the escalation support for customer IT environments relating to Microsoft Office 365. While providing the highest level of customer service, the Service Desk Engineer will resolve or escalate Incidents through the Service Management system. The Service Desk Engineer will be responsible to use the Knowledge Base Management tool along with their expertise to resolve tier 2 requests in a timely fashion. The Service Desk Engineer escalates unresolved problem/issues/requests to the appropriate Tier 2 Resolver Group.
24x7 - Candidates should be available
Roles & Responsibilities:
Knowledge, Skills and Abilities Required