• Business Owner (BO) - Cloud Support

    Job Locations RO-București | MY-Kuala Lumpur | PL-Krakow | IN-Gurgaon
    Posted Date 3 months ago(3 months ago)
    # of Openings
  • Overview

    Globally headquartered in Stans, Switzerland with a local presence in 80+ countries, our 3,000+ technology experts help our customers optimize all aspects of their software portfolio, leveraging our extensive technical and commercial expertise and strong knowledge of and relationships with all main publishers, such as Microsoft, Adobe, IBM, VMware, Oracle, Citrix, Symantec, McAfee, and many more.


    We have been growing by over 30% year on year for the last 10 years and our revenue is over 7bn USD in Sales.


    Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.  SoftwareONE leaders are energized, super agile and are laser focused on delivering world class Customer Satisfaction and results.


    Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.


    They are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.


    Hear it from our Leaders on how SoftwareONE has been transforming the industry.


    The Business Owner - Cloud Support is responsible for contribution to solution design, service delivery, delivery capacity and capability enrichment to support the growth of the Cloud Support service. 


    The role also serves as the liaison between the business, customers and professional services delivery resources which include both in-house and partner delivered services. 


    Manages on a global basis the strategic activities for the Cloud Managed Services business unit. Has the accountability directing the business across service verticals and platform with significant impact on the global strategy and its direct results. This includes driving the business to an optimized and profitable stage globally and align the roadmap across services, solutions and platform.

    Applies expert subject matter knowledge to direct, build, manage the service- or business unit as per defined direction, and ensures the success on a strategic but also operational and technical level.

    Acts as key advisor, innovator and thought leader within the subject matter and supports the global design, go to market with sales efforts and delivery capabilities & capacity within the Dynamic Resource Model (DRM).


    • Owning the service- or business unit / category horizontally across the business
    • Provides strategic, operational and technical direction and alignment with global initiatives within services and platform
    • Providing the global direction as the subject matter expert
    • Vendor relationship management
    • Coordinating the operational and technical plans with sub-business owners
    • Owning the business plan with investment and associated ROI (business case)
    • Support in approval business case(s) for the category
    • Definition of the roadmap in conjunction with the overall leaders of services, solutions and platform
    • Build the execution plan based on the roadmap including KPIs
    • Provide business requirements for the service / solution / platform design (Build / Maintain / Evolve) and work with Solution Architect(s) to develop prioritized roadmap supporting the defined business requirements and industry trends
    • Own and deliver solution enablement aligned to solution roadmap and ensure solution collateral is up to date with latest solution capabilities
    • Actively tries to understand the emerging business trends (financial, operational, technical and human) through interaction with clients and industry peers and is able to discuss them and provide inputs as and when required.
    • Manage and support market segment growth through its enablement (sales and delivery training)
    • Works with Country leads and solution champions to build marketing and sales strategies to achieve budget and market segment growth
    • Provide thought leadership in highly complex projects/programs throughout the pre-sales and initial planning process
    • Developing and supporting a local champions network (country level)
    • Skills scoping, delivery model definition and support building the delivery engine together with the delivery manager, ensuring the appropriate skills / capabilities within the service delivery team (Local/Hubs/GSDC/partner)
    • Supporting in deal reviews on a local level where needed
    • Support in skills hiring initiatives
    • Support in developing local training plans to ready the local subsidiary
    • Provide training to local Sales organization of SoftwareONE Service offering and unique value proposition
    • Leads the Knowledge Management responsibilities for the specific service- or business unit


    • Relevant University degree or equivalent certification
    • Detailed understanding of organizational structure, delivery requirements and services provided within is practice domain of expertise
    • Full understanding of SoftwareONE delivery and project management tools, processes, governance and advanced reporting at a CIO level
    • 6 to 8 years directly related experience
    • Strong industry vision and an understanding of various technologies and how its integration into horizontal and vertical markets.
    • Demonstrates a broad network within the specific domain
    • Understanding not only competitive technology, but fundamental changes to the software and technology business will be important.
    • Identify potential vendors / partners which complement SoftwareONE Services, Solutions or Platform and include these companies within the SoftwareONE VAR-assist partner program
    • Listening to customers, probing for business process pains and opportunities, in an effort to meet or exceed their expectations.
      • Has or is developing skills in functional & business knowledge:
        • Project/program planning,
        • Assessment and management,
        • Business development, account management & engagement pursuit,
        • Financial fundamentals & forecasting methods,
        • Capacity Mngt & capability planning.
    • Demonstrates broad knowledge of corporate organization, culture, policies, products, markets and processes.
    • Experienced in Financial management practices
    • Strong Communication and Collaboration Skills (internally & externally)
    • Strong Methodical Approach
    • Strong presentation skills
    • Backgound in developing a Managed Services business
    • Supported in Managed Services technology oriented function
    • Understand the implication of change though the implementation of  recommendations and technology to the business
    • Strong Analytical skills
    • Highly motivated and result oriented
    • Strong structural work methods,  multitasking and time management skills
    • Self-driven independent work ethics that drives internal and external accountability
    • Solid problem solving and assertive consultative skills
    • Strong in project management and project leadership
    • Skills in business process analysis
    • Well experienced in all IT environments, infrastructure and software.
    • Strong presentation skills for Snr Management presentations
    • Cross country collaboration, on resourcing and sharing of knowledge
    • Expert Microsoft Excel capability
    • C2 (CEFR) English language competency
    • ITIL Intermediate Certified
    • Driving the design and configuration of Integrated Managed Services solutions to address the needs of clients across a wide range of industries and technologies;
    • Designing the, solution, configuration and delivery of successful high risk IT projects;
    • Experience managing / developing an Enterprise class ITSM Platform (e.g., ServiceNow, Remedy, CA, etc.)
    • Experience managing / developing an Enterprise class ITOM Platform (e.g., ScienceLogic, HPOM, CA Spectrum, BMC, Splunk!, SolarWinds etc.)


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed