Who you are and why you’re going to be a rockstar?
You take great pride in delivering Customer Satisfaction (internally and externally) and Employee Satisfaction in your colleagues is paramount. Integrity is important to you but the big corporate machines do not really interest you. You are deeply Passionate about what you do but Humble enough to keep learning and recognize the importance of collaborating with your team and colleagues. You have great Discipline, but can still work at Speed and love creating tangible results.
What you’d contribute and will define success for you?
- You will lead a new regional hub for SoftwareONE and talk to your internal customers (Regional-, Country- and Service leader from SoftwareONE) on eye-level. You understand their business deeply and you are always in good discussions with them.
- You are accurately informed about their project – pipeline, which helps to provide them always the right consulting resources at the right time.
- Your biggest success is for you when your internal customers and end-customers are super happy with the delivery/consulting performance of your team and engage for further projects.
- From start up to operational excellence, you will lead a team of technical experts in delivering exceptional services to SoftwareONE EMEA business.
- You will lead our cloud support team for EMEA as well. You understand to guide and motivate your team. You are aware of the types and quantity of customer incidents and how to change them in an outstanding customer experience and how to generate further opportunities.
- You teach & train your team in customer excitement, as you know that a good customer experience leads to further projects and a very deep integration between him and us.
- Your biggest success is for you when your internal and end-customers are super happy with the delivery/consulting performance of your team and engage us for further projects.