• Team Lead - Cloud Support (Azure/ AWS/Office365)

    Job Locations IN-Gurgaon
    Posted Date 1 week ago(5/16/2018 10:50 PM)
    # of Openings
  • Overview


    Globally headquartered in Stans, Switzerland with a local presence in 80+ countries, our 3,000+ technology experts help our customers optimize all aspects of their software portfolio, leveraging our extensive technical and commercial expertise and strong knowledge of and relationships with all main publishers, such as Microsoft, Adobe, IBM, VMware, Oracle, Citrix, Symantec, McAfee, and many more.


    We have been growing by over 30% year on year for the last 10 years and our revenue is over 7bn USD in Sales.


    Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.  SoftwareONE leaders are energized, super agile and are laser focused on delivering world class Customer Satisfaction and results.


    Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.


    They are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.


    Hear it from our Leaders on how SoftwareONE has been transforming the industry.





    • As the Team Lead – Cloud Support you will provide effective management across the SoftwareONE Cloud Support group, 24x7. You will provide process improvement and project manage the escalation support for customers relating to all Services provided by SoftwareONE Cloud Support.
    • Responsibilites also include facilitating training and workshops for SoftwareONE Cloud Support personnel in your team.
    • Provide escalation support for Cloud Support Agents where customers have customer satisfaction issues.
    • Mentor team members and assist them with their professional development.
    • Providing input to SoftwareONE Services and Solutions roadmap.



    • Garduate or a Post Graduate
    • 7-8 years of experience in Azure or AWS
    • Experience in Team handling.
    • Experience in Service Delivery Management.
    • Ability to converse with senior stakeholders.
    • Excellent communication and presentation skills.
    • Proven ability to lead customer engagements.
    • Expert use of MS Office Suite, and Microsoft CRM.

    • ITIL Practitioner Level certified (minimum).

    • Excellent problem solving and assertive consultative skills.
    • Flexibility to work in 24*7 shifts.



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