SoftwareONE

  • Associate consultant - Cloud Support (Azure)

    Job Locations IN-Gurgaon
    Posted Date 2 weeks ago(7/30/2018 12:20 AM)
    ID
    2018-2833
    # of Openings
    4
  • Overview

     

    Globally headquartered in Stans, Switzerland with a local presence in 80+ countries, our 3,000+ technology experts help our customers optimize all aspects of their software portfolio, leveraging our extensive technical and commercial expertise and strong knowledge of and relationships with all main publishers, such as Microsoft, Adobe, IBM, VMware, Oracle, Citrix, Symantec, McAfee, and many more.

     

    We have been growing by over 30% year on year for the last 10 years and our revenue is over 7bn USD in Sales.

     

    Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.  SoftwareONE leaders are energized, super agile and are laser focused on delivering world class Customer Satisfaction and results.

     

    Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.

     

    They are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

     

    Hear it from our Leaders on how SoftwareONE has been transforming the industry.

     

     

    Responsibilities

     

     

    • As an Associate Consultant – Cloud managed services you will provide 24x7 technical support for issues that involve cloud Support customers' cloud services.
    • Responsibilities include assessing issues and provide solutions for problems that cannot be handed by tier 1 peers.
    • You will monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
    • Keep the customers informed of incident progress, notifying them of updates for Service Requests.

    Qualifications

     

     

    • Garduate or post Graduate.
    • 2- 5 years of experience in Azure support.
    • Experienced in a Service Desk environment.
    • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
    • Good communication skills.
    • Expert use of MS Office Suite.
    • ITIL foundation Level certified (desirable)
    • Strong structural work methods, multitasking and time management skills.

    • Excellent problem-solving skills.

     

     

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