• Specialist/ Senior Specialist- Service Management

    Job Locations IN-Gurgaon
    Posted Date 2 months ago(5/8/2018 12:18 AM)
    # of Openings
  • Overview

    Globally headquartered in Stans, Switzerland with a local presence in 80+ countries, our 3,000+ technology experts help our customers optimize all aspects of their software portfolio, leveraging our extensive technical and commercial expertise and strong knowledge of and relationships with all main publishers, such as Microsoft, Adobe, IBM, VMware, Oracle, Citrix, Symantec, McAfee, and many more.


    We have been growing by over 30% year on year for the last 10 years and our revenue is over 7bn USD in Sales.


    Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.  SoftwareONE leaders are energized, super agile and are laser focused on delivering world class Customer Satisfaction and results.


    Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.


    They are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.


    Hear it from our Leaders on how SoftwareONE has been transforming the industry.


    • Designing Coordinating & liaising with key stakeholders and transitioning services.
    • Analyze the entire business, including data, goals, process, and organization.
    • Analyze the business objectives of the stakeholder and develops solutions to their business issues.
    • Required to design new / make amendments to existing processes and analyze processes to reduce errors and breakdowns and improve quality.
    • Develop a logical data model out of a business case.
    • Design and build a prototype of the new process under consideration of our main KPIs
    • Analyzes and defines processes of business both “To Be” and “As Is.”
    • Understanding the existing environment and perform process analysis. One must use Lean/Six Sigma/ITIL methodology in order to formulate continuous improvements.
    • Translate business requirements to System/Functional requirements, and then these are passed to application developers.
    • Designing and re-designing of Standard Operating Procedures (SOP).
    • Observe the process and create flow charts that break it down by each step.
    • Create and maintain Standard Operating Procedure Documentation, based on ISO Requirements, which will build the base for the implementation and rollout of the new process.
    • Together with the GSO and team, and based on the information provided, develop the business vision and process objectives such as cost reduction, time reduction, output quality improvement, learning and skill level improvement.
    • Reengineer workflow process and recommend effective and efficient workflow process to meet the organizational business goals and objectives.



    • Any graduate/ p.g.,with 2-3 years of relevant experience in leading transition projects.
    • Excellent client management, customer service and relationship management skills with a proven history of success in similar roles.
    • Knowledge of Transitions, Visio, advanced excel, Project Management.
    • Having strong technical skills, business intelligence, and a full understanding of the needs of the customer.
    • Being able to effectively communicate with internal teams to deliver GUI, interface and screen designs.
    • Being an interface between technology teams, support teams, and business units.
    • Good oral and written communication skills.
    • Ability to manage multiple projects in a fast-paced environment.
    • Good problem solving abilities and detail-oriented.
    • Ability to be a self-starter and thrive in a fast-paced environment.
    • Lean Six Sigma, PMP Certification or ITIL intermediate will be an advantage.




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