• Team Lead- ITCC (NAV/CRM/PYC)

    Job Locations IN-Gurgaon
    Posted Date 2 months ago(10/5/2018 3:18 AM)
    # of Openings
  • Overview

    Globally headquartered in Stans, Switzerland with a local presence in 80+ countries, our 3,000+ technology experts help our customers optimize all aspects of their software portfolio, leveraging our extensive technical and commercial expertise and strong knowledge of and relationships with all main publishers, such as Microsoft, Adobe, IBM, VMware, Oracle, Citrix, Symantec, McAfee, and many more.


    We have been growing by over 30% year on year for the last 10 years and our revenue is over 7bn USD in Sales.


    Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.  SoftwareONE leaders are energized, super agile and are laser focused on delivering world class Customer Satisfaction and results.


    Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.


    They are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.


    Hear it from our Leaders on how SoftwareONE has been transforming the industry.


    The Team Lead - ITCC Business Applications Support role will be responsible for plan and optimize all activities around support and user readiness for our global Applications. In SoftwareONE we run Microsoft Dynamics NAV (V2015), Dynamics 365 (V8.2) and connected systems like Master Data Management (MDM) tools. In this role you will be working at the IT Competency Center in Gurgaon, India. We work in a matrix organization means on the legal line the role will be reporting to the Head of ITCC and function wise reporting to Corporate Applications Solutions owners.


    You will be responsible for managing a team of Level 2 Support and Readiness Analysts and Consultants to deliver best in class support towards our internal Users across the globe.


    The ideal candidate possess strong Dynamics NAV 2015 and ITIL process knowledge, including infrastructure networking technologies and proven team leading experience. We are looking for a People Manager with very good NAV Support skills rather than a KPI Manager – means a person who is willing and able to support the Team members in daily support questions as well as on the personal career planning.


    Required Skills

    • Very good know how of business processes & applications and related customer & supplier needs; works closely with Business Partners to understand vision for the product and relays it to the teams
    • Close collaboration to stakeholders especially with the Corporate Applications Plan & Build Team for a closed and shorter Software Life Cycle loop.
    • Monitors performance of teams and actively looks for ways to improve it
    • Responsible for HR related topics (e.g. recruitment, Q-goals, appraisals) based on company strategy
    • Fully managing all employees towards operational excellence in our Support Tool – ServiceNOW
    • Sharing periodic Support and other activities Reports with interpretation of changes and proposed actions



    • Minimum 7-8 years of proven experience in Microsoft Dynamics NAV and as 2ndor 3rd level supporter
    • At least 2+ years of experience as a Team Lead or equivalent role
    • Strong knowledge in ITIL based best practice and processes e.g. Service Operation. ITIL is a must
    • Extended experience with connected applications like Dynamics CRM, BI, B2B & Portal is a plus
    • Proofed experience with a global team or international customer base
    • Strong communication skills and very good written and spoken English knowledge



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