• Engineer/Senior engineer- L2 (Skype for business)

    Job Locations IN-Gurgaon
    Posted Date 1 month ago(4/15/2018 11:17 PM)
    # of Openings
  • Overview

    Globally headquartered in Stans, Switzerland with a local presence in 80+ countries, our 3,000+ technology experts help our customers optimize all aspects of their software portfolio, leveraging our extensive technical and commercial expertise and strong knowledge of and relationships with all main publishers, such as Microsoft, Adobe, IBM, VMware, Oracle, Citrix, Symantec, McAfee, and many more.


    We have been growing by over 30% year on year for the last 10 years and our revenue is over 7bn USD in Sales.


    Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.  SoftwareONE leaders are energized, super agile and are laser focused on delivering world class Customer Satisfaction and results.


    Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.


    They are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.


    Hear it from our Leaders on how SoftwareONE has been transforming the industry.



    • Meet quarterly goals and service levels based on incident and request statistics.
    • Fully responsible for the operation of the global Enterprise MS Exchange Messaging and MS Skype for Business RTC systems. Further services can be handed over, if ready.
    • Enhance resilience of the Messaging and Communication Infrastructure and optimize whole IT Solution.
    • Responsible for the setup of an accurate monitoring of Exchange Services and applications using Microsoft SCOM monitoring system
    • Follow Incident, Request, Problem, Change, Access Management processes based on ITIL and our IT-service management tool
    • Ensure all that the Messaging Infrastructure is backed up to meet the business’ Recovery Point Objectives (RPO)
    • Engaged with L3/SME to test backups to ensure the business’ Recovery Time Objectives (RTO) can be met
    • Manage security and ensure Exchange database availability and integrity
    • Engaged with L3/SME to troubleshoot and resolve service outages as they occur and follow up with after action reviews
    • Improve service availability and performance by continuously fine tuning the environment, applying patches/updates, executing and monitoring maintenance jobs.
    • Administer cloud-based apam filter and email relay services and antivirus on exchange servers
    • Assures the IT meets the service level agreement and the operation of the IT infrastructure
    • Help to keep IT infrastructure documentation up to date
    • Monitor and measure system performance and resources, and if needed, make certain suggestions for optimal capacity and availability for the business IT infrastructure
    • Understand and operate within company policies and procedures
    • Perform global tasks following ITIL processes using top-notch support tools and software like Service Now, Frontrange Enteo Software Deployment, Log-M In Remote Tool, Windows 8.1 / 10, Office 2013 / 2016, S4B, Bit locker, Anti-Virus, FTP, LAN/WAN, VPN, Citrix, Direct Access, Basic Monitoring etc.
    • Analyze, troubleshoot and solve client side hardware and software issues.


    • Any graduate.
    • Minimum of 3-4 years of proven experience as an Microsoft Exchange Administrator in larger Environment.
    • Proven knowledge of Microsoft Exchange 2010/2013/2016, Outlook 2013/2016, Skype for Business/ Lync 2013.
    • Experience with Microsoft Exchange DAG technologies and Lync Enterprise VoiceSound .understanding of enterprise security concepts.
    • Experience in Mail Gateways and spam filters will be plus.
    • Experience in DC and DR datacenter model for high availability of Exchange and Skype Services.
    • Sound understanding of SMTP constructs and protocols, Outlook Web Access, ActiveSync.
    • Sound understanding of enterprise security concepts.
    • Good command in English, further foreign languages are a plus.
    • Ability to work in an international Corp. IT environment.
    • Participate in a 24x7 on-call duty rotation, willing to work in shifts.
    • Willingness to travel (approx. 10%).
    • Familiarity with SCOM, AD Rights Management, IIS, Firewall, BYOD concepts is a plus.
    • Understanding of Exchange Cloud Hybrid and Office 365 environments is a plus.
    • Experience with scripting and automation processes will be an add-on.
    • Experience in Software Distribution tools such as SCCM / Heat Software DMS Experience will be an add-on.
    • Excellent knowledge in managing workplace clients in a global enterprise environment is required.
    • Experience in Office 365 administration and migrations will be plus.


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