• Practice Lead - Platform Support

    Job Locations IN-Gurgaon | UK-Wimbledon | MY-Kuala Lumpur | US-TX-Dallas | SG-Singapore
    Posted Date 6 days ago(6/14/2018 10:01 AM)
    # of Openings
  • Overview

    Globally headquartered in Stans, Switzerland with a local presence in 80+ countries, our 3,000+ technology experts help our customers optimize all aspects of their software portfolio, leveraging our extensive technical and commercial expertise and strong knowledge of and relationships with all main publishers, such as Microsoft, Adobe, IBM, VMware, Oracle, Citrix, Symantec, McAfee, and many more.


    We have been growing by over 30% year on year for the last 10 years and our revenue is over 7bn USD in Sales.


    Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.  SoftwareONE leaders are energized, super agile and are laser focused on delivering world class Customer Satisfaction and results.


    Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.


    They are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.


    Hear it from our Leaders on how SoftwareONE has been transforming the industry.


    The Practice Lead – Platform Support is responsible for contribution to solution design, service delivery, delivery capacity and capability enrichment to support the growth of the business across all manage service platforms. The role functions as a primary business owner, accountable for management and maintenance of the current managed service platforms of the services business globally. The practice lead is the technical and service delivery owner focusing on the development of the Global Service Centre and local delivery teams, execution of maintenance programs to keep the current platform up to date with controlled version upgrades. Initially focused on the Software Asset Management (SAM - SNOW) platforms and broadening in the future.


    The role also serves as the liaison between the business, customers and professional services delivery resources which include both in-house and partner delivered services. The practice lead will be required to maintain an advanced level of technical knowledge across a dedicated set of foundational SAM technologies and managed service platforms to serve as the subject matter expert for that specific subject on a national and/or global scale.


    Practice Summary:

    Software Lifecycle Management is the practice focused on the delivery of software centric process and risk related solutions with an emphasis on reducing spend, minimizing risk and automating more of the software processes in a customer’s organization.


    • Business Management
      • Creation and ownership of a business plan for platform support to support the software lifecycle managed services.
      • Management of the associated capacity, services and innovation across the platforms.
      • Performance and success measured by platform stability and performance globally. Performance based quarterly incentives will be structured in KPI/MBO format.
    • Technical Management
      • Proven real world service & solution build experience
      • End-to-end platform support consultancy
      • Experience with SAM Technologies (Snow Software) at a deep, focused level
    • Local Support
      • Responsible for partnering with the Global Service Centre, local support teams and local service leadership to drive improvement opportunities and system stability across the platforms.
      • Prepares solutions that include;
        • cost estimates for licensing, as well as professional services (deployment, migration, implementation, workshops, etc.) by studying blueprints, plans, and related customer documents; consulting with architects, practice leads and other professional and technical personnel (both internal and external).
      • Develop overall technical blueprints including templates for;
        • High-level platform designs, Platform service catalog, Change management templates, Platform technology roadmap
        • Communication strategies.
      • Manages indirectly the Global Service Centre and local technical support consultant’s effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
    • Misc
      • Travel required up to 25%.
      • Maintain and report on global service delivery issues, system status and project status.
      • Maintain and acquire advanced level technical certification in assigned area and maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.


    • 5+ years of experience in relevant fields
    • Product management and technical background
    • Experience with SAM Technologies, Snow Software and Flexera platforms
    • Ideally will have: product management background, business ownership and build experience
    • Ideally will have; Significant experience in business ownership and / or product ownership in SAM/ITSM managed service provider
    • University degree preferred (in the field of Information Technology and/or or equivalent combination of experience and education; Master’s degree preferred)
    • Ability to hire, mentor, manage and ensure performance of a team, directly or in-directly.
    • Must have successfully documented and implemented service delivery processes (ITIL)
    • Advanced-level Technical Certifications
    • Ability to independently conduct meetings with engineering-level, management-level or executive level customer/internal stakeholders personnel in regard to positioning approach to the platforms overall.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed