• Operational Lead – SAMSimple & Lifecycle Managed Services

    Job Locations UK-Wimbledon
    Posted Date 1 month ago(4/26/2018 3:44 PM)
    # of Openings
  • Overview

    Globally headquartered in Stans, Switzerland with a local presence in 80+ countries, our 3,000+ technology experts help our customers optimize all aspects of their software portfolio, leveraging our extensive technical and commercial expertise and strong knowledge of and relationships with all main publishers, such as Microsoft, Adobe, IBM, VMware, Oracle, Citrix, Symantec, McAfee, and many more.


    We have been growing by over 30% year on year for the last 10 years and our revenue is over 7bn USD in Sales.


    Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.  SoftwareONE leaders are energized, super agile and are laser focused on delivering world class Customer Satisfaction and results.


    Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.


    They are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.


    Hear it from our Leaders on how SoftwareONE has been transforming the industry.


    The Operational Lead – SAMSimple & Lifecycle Managed Services is responsible for contribution to solution design, delivery capacity and capability enrichment to support the growth of the business.

    The role functions as a sub-business owner of the respective service, accountable for the solution delivery excellence focused on quality and consistency. The operational lead will consult with the technical and commercial owner to understand input of requirement from sales, through to capability and capacity needed to execute effectively.


    The role also serves as the liaison between the business, occasionally customers and delivery resources which include both in-house and 3rd party vendors. The operational lead will be required to maintain an advanced level of operational knowledge across a dedicated set of foundational SAM technologies, to serve as the subject matter expert for that specific subject on a national and/or global scale.


    Practice Summary:

    Software Lifecycle Management is the practice focused on the delivery of software centric process and risk related solutions with an emphasis on reducing spend, minimizing risk and automating more of the software processes in a customer’s organization.


    Business Management

    • Creation and ownership of an operational plan based on qualified output needed.
    • Performance based quarterly incentives will be structured in KPI format.
    • Measurement of quality and satisfaction of the service delivery to drive constant improvement.


    Technical Management

    • Proven real world service & solution build experience
    • End-to-end solution lifecycle consultancy
    • Experience with SAM Technologies (Flexera and Snow) at a deep operational level


    Prepares solutions for customers that include;

    • Develop overall solutions blueprints including templates for;
    • High-level design (e.g.Whiteboarding), statements of work (SOW), service design and bills of materials (BOM).
    • Manages effectiveness by identifying short-term and long-term issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.


    General Partnerships & Business Engagement

    • Build partnership/alliance functions to assigned partner relationships.
    • Develop relationships and act as liaison to local partners (VARs, publishers, distribution, etc.) to ensure available resources are being utilized where appropriate.
    • Partner with stakeholders and drive solution activities by preparing and delivering content and messaging


    • Travel required as and when needed
    • Maintain and report on regional service delivery, sales pipeline, and project status.
    • Maintain and acquire advanced level technical certification in assigned area and maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.


    • 6-12 years of experience in relevant fields
    • Experience with SAM Technologies
    • Product management background, business ownership and build experience
    • Experience in business ownership and / or product ownership in SAM/ITSM managed service provider
    • University degree preferred (in the field of Information Technology and/or or equivalent combination of experience and education; Master’s degree preferred)
    • Ability to hire, mentor, manage and ensure performance of a team
    • Documented successful sales of enterprise-wide advanced lifecycle solutions
    • Advanced-level Partner Sales and Technical Certifications
    • Ability to independently conduct meetings with engineering-level, management-level or executive level customer personnel in regard to positioning sales and solutions


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