As an Associate Consultant – Managed Infrastructure you will provide 24x7 technical support for issues that involve our Cloud Managed Services customers. You will operate under pressure to isolate problems which are directly affecting our customer systems.
Using your experience and sound technical knowledge you will develop Infrastructure-as-Code (IaC) for the Cloud Managed Services team. You will lead the App Services Engineering strategic efforts – working on all 3 layers of the stack related to infrastructure, middleware, and continuous integration and delivery frameworks.
You will be passionate about automating, developing and executing DevOps best-practices, providing solution architectures, and strategy for DevOps adoption. If you want to join a company that values self-motivated, passionate, and fearless individuals.
You’re a great fit if…
You will troubleshoot and conduct root cause analysis to address routine to moderately complex reporting issues with accuracy or performance. You will be responsible for daily activities of Quality Assurance. This will include but not be limited to creating test environments on cloud platforms; troubleshooting OS and third party application
issues; deploying, installing, configuring proprietary software; monitoring usage and performance as it applies to the environments; and assisting in gathering of metrics to forecast future growth needs.
You will define and evolve Build & Release best practice by working within teams and educating the other stakeholder teams. These best practices should support traceability & auditability of change.
You will be working in a fast-paced environment supporting SoftwareONE customers around the world. You will need to keep your skills up-to-date and relevant for the cloud technologies which SoftwareONE offers services for.
Your spoken English language skills will be used for communication with customers as required; understanding requirements and keeping them informed of progress, notifying them of updates for Service Requests.
The team which you work in provides support services focused on cloud technologies across Workplace, Data Center and Security. As a member of this team you will have the opportunity to develop your deep technical knowledge or broaden your skills across the different Practice areas.
Responsibilities and Requirement
Additional Skill Requirement