SoftwareONE

  • Consultant/Analyst L2 (Navision/NAV Support)

    Job Locations IN-Gurgaon | IN-TN-Chennai
    Posted Date 2 weeks ago(2 weeks ago)
    ID
    2018-2629
    # of Openings
    2
  • Overview

    Globally headquartered in Stans, Switzerland with a local presence in 80+ countries, our 3,000+ technology experts help our customers optimize all aspects of their software portfolio, leveraging our extensive technical and commercial expertise and strong knowledge of and relationships with all main publishers, such as Microsoft, Adobe, IBM, VMware, Oracle, Citrix, Symantec, McAfee, and many more.

     

    We have been growing by over 30% year on year for the last 10 years and our revenue is over 7bn USD in Sales.

     

    Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.  SoftwareONE leaders are energized, super agile and are laser focused on delivering world class Customer Satisfaction and results.

     

    Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.

     

    They are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

     

    Hear it from our Leaders on how SoftwareONE has been transforming the industry.

     

     

    Responsibilities

    • Works in a matrix organization reporting in Line to the IT Competence Center (vertically) and across department to the Project Manager (horizontally) within the User Productivity and Support Team, Applications Team
    • Active end user support and of our global ERP solution based on Microsoft Dynamics NAV
    • Supportive in developing and maintaining the training material like Documents (Change Request), PowerPoint Presentation and Readiness Videos
    • Testing new features on local and worldwide NAV Updates
    • Build up and extend the know-how of ERP of SoftwareONE based on Microsoft Dynamics NAV
    • Work with a team of professionals on Microsoft Dynamics NAV 2015 technology
    • Close collaboration with our NAV User Productivity and Support Team and with our IT Service Desk in Gurgaon, India
    • Support of the Business Owners in their daily work. Help to improve and optimize processes.
    • Supportive Person for the whole ERP Application:
      Finance-, Sales-, and Purchase Process. Testing, Documentation, Training, Go Live Support till Maintenance à all Phases are fully and proactively supported.

    Qualifications

    Functional and Technical Competence Requirements

    • MS Dynamics NAV experience is a must, as well as professional and technical qualifications within a ERP Supporter and Trainings Role
    • Good documentation structured work skills to work efficient on global (SoftwareONE Subsidiaries) NAV Support Requests (First and Second Level)
    • Fast learner adapting, disciplined executer and is fully focused on customer satisfaction
    • Working together with internal User & Productivity Team worldwide
    • Maintain different Documentations (Newsletters/Announcements, Requirement- & Connectional-Docs, Help-Manuals, Training-Docs, internal & external Presentations)
    • Work with our Ticketing System, close collaboration with Support- People around the world.

     

     

    • Applicants Profile
    • At least 5 Years’ Experience with Dynamics NAV required
    • Dynamics NAV – Certifications highly appreciated
    • Experience with Microsoft Dynamics CRM is a plus
    • Experience in Training & Support of Microsoft Dynamics NAV 5.0 and NAV2013 R2
    • Good practical knowledge in NAV Support Topics: Sales-, Purchase and Finance Processes
    • Excellent communication skills with good command of written and spoken English
    • Exemplary team player with willingness to develop others for outstanding results, experience with international teams is a plus
    • Willingness to work in shifts

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