SoftwareONE

  • Consultant/Associate Consultant/Associate (SAM Technical- Flexera)

    Job Locations IN-Gurgaon | IN-KA-Bangalore
    Posted Date 2 months ago(10/5/2018 3:11 AM)
    ID
    2017-2569
    # of Openings
    4
  • Overview

    Globally headquartered in Stans, Switzerland with a local presence in 80+ countries, our 3,000+ technology experts help our customers optimize all aspects of their software portfolio, leveraging our extensive technical and commercial expertise and strong knowledge of and relationships with all main publishers, such as Microsoft, Adobe, IBM, VMware, Oracle, Citrix, Symantec, McAfee, and many more.

     

    We have been growing by over 30% year on year for the last 10 years and our revenue is over 7bn USD in Sales.

     

    Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.  SoftwareONE leaders are energized, super agile and are laser focused on delivering world class Customer Satisfaction and results.

     

    Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.

     

    They are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

     

    Hear it from our Leaders on how SoftwareONE has been transforming the industry.

     

     

    Responsibilities

     

    • Implement & Configure SAM tools in customer’s environment
    • Supporting and training on SAM tools to customers
    • Executing Proof of Concepts in customer environments
    • Managing and supporting hosted and on-premise SAM solutions
    • Interaction directly with customers to troubleshoot and solve configuration issues
    • Document customer configurations within their environment
    • Creating technical and functional documentation as per requirements
    • Supporting and training of global SAM team on various SAM Solutions
    • External technical coordination with customers and SAM tool providers
    • Acts as a bridge between SoftwareONE and SAM Solution Providers

    Qualifications

    Skills Required:

     

    • At least 1-3 years of proven experience in IT Service Desk / Remote support team
    • Advanced technical skills regarding system platforms (client & server) and other midrange environments
    • Solid understanding of IT environments and infrastructure (Infra and Networking)
    • Ability to install / configure SAM solutions remotely preferably Brainware ( Spider ), Flexera, Snow, Aspera, ILMT, HP Asset Manager
    • SQL scripting, PowerShell scripting, handling Windows Performance & Memory management, Windows registry, Patch deployment, Managing Windows Server environment, backup & restoration Database Server & File server.
    • Basic Knowledge of CMDB’s, and Software Management tools / solutions highly desired.
    • Familiarity with ITSM tools like Service Now, Remedy etc. is desired.
    • Hands-on experience with Active Directory, User Management, Working with Citrix, VM, Windows Server Administration etc.
    • Experience with other platforms such as IBM, Unix, Linux, Mac is a plus
    • SAM Accreditation/ ITIL V3 foundation certification.– Preferable
    • Sound knowledge with IT Remote Support and tools e.g. LogMe In, Bomgar, Team Viewer, WebEx etc


    Core Capabilities:

     

    • Strong presentation & communication skills
    • Strong Analytical skills
    • Quality oriented personality
    • Strong Methodical skills

     

    Functional Capabilities:

    • Highly motivated and result oriented
    • Strong organization, multitasking, and time management skills
    • Solid Problem solving and consultative skills

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