• Operations Specialist

    Job Locations IN-Gurgaon
    Posted Date 2 months ago(5/14/2018 5:58 AM)
    # of Openings
  • Overview

    The Operations Specialist in his role will assist SoftwareOne’s Local Operations and Sales Teams in creating and maintaining contracts, providing data from the Microsoft site that can be used for new opportunities, process orders and submit requests to the Microsoft regional operations centre's.


    The Operations Specialist will work in a team that is involved in a wide variety of tasks that helps grow the business and focus on efficiency, accuracy and speed of processing. The focus is global, with direct reporting to the Operations Team Leader at GSDC and works in close collaboration with the Global Service Owner. 


    • Escalation Management & root cause analysis.
    • Assist the local subsidiaries with the setup of new agreements through the Microsoft eAgreements tool.
    • Follow up on signing and activating of new agreements.
    • Mirroring of newly activated Contracts in the ERP system.
    • Data Management to reflect actual performance and price levels.
    • Order creating and submission through the Microsoft Order tools.
    • Following up on open orders, reconciliations of license reservations.
    • Assist with changes on the customer portal.
    • Clean up and standardization of contract cards across the region, according to program rules and status.
    • Download of data that will enable the business to analyze performance and act on opportunities.
    • Assist in the sharing of the above data on the regional SharePoint Portals.
    • Preparation and submission of contract related paperwork to the different ROCs.


    • 2-5 years of experience.
    • Excellent communication, organization, multitasking, and time management skills
    • Excellent Excel Skills including use of pivot tables
    • Solid problem solving, consultative and research skills
    • Experience in sales, SAM and business related activities in software industry would be an added advantage
    • Should have working experience Microsoft Tools (MOET, POET, eAgreement, explore etc.)
    • Experience with Navision is an advantage
    • Should have working experience with LARs and software distributors.


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