IT Infrastructure Engineer- L2

4 weeks ago(12/26/2017 3:27 AM)
# of Openings


Working in a global team environment, the ITI Engineer L2 will be focusing on run and optimize tasks in the IT Infrastructure and Workplace area.

The IT provides prompt, professional and courteous interaction with all employees worldwide.

This position will be part of a global cohesive team and report directly to the Senior Team Lead L2, IT Competence Center and is located at the SoftwareONE India in Gurgaon.


  • Related practical experience min. 5 years.
  • Excellent written and verbal communication skills in English, additional languages are beneficial.
  • Excellent knowledge in managing workplace clients in a global enterprise environment is required like Windows 8/8.1/10, Office 2013/2016, Bit locker, Anti-Virus, FTP, LAN/WAN, VPN, Citrix, Direct Access, Basic Monitoring, etc
  • Good experience with configuration, installation, troubleshooting, and support of networking, wireless and IT workplace equipment
  • Capability to isolate and resolve networking, printing, Internet and other end user issues
  • Proven know-how in networking, DNS, DHCP, wireless devices and wireless network connectivity
  • Sound understanding of OSI layer and TCP/IP stack is required.
  • Hands-on in Microsoft technologies like User Administration in Active Directory or Microsoft Exchange, Skype for Business is a must
  • Experience with scripting and automation processes will be an add-on
  • Experience in Software Distribution tools such as SCCM / Heat Software DMS Experience will be an add-on
  • Bachelor’s degree in Information Systems or other technology related degree required.
  • Proven skills in problem solving of client side issues.

Key Responsibilities

  • Perform global tasks following ITIL processes using top-notch support tools and software like Service Now, Frontrange Enteo Software Deployment, Log-M In Remote Tool, Windows 8.1 / 10, Office 2013 / 2016, Skype for Business, Windows Server 2012r2 etc.
  • Manage incidents, requests, problems and changes following ITIL standards
  • Analyze, troubleshoot and solve client side hardware and software issues.
  • Meet quarterly goals and service levels based on incident and request statistics.


Experience Required:

  • Demonstrate experience in isolating and resolving networking, printing, and password issues.
  • Demonstrate the ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity
  • Demonstrate effective resource and project planning, decision-making, results delivery, team building, and the ability to stay current with relevant technology and innovation.
  • Demonstrate strong ethics, influence and negotiation, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning.
  • Highly motivated self-starter, good team player and has the willingness to learn and grow
  • Knowledge and working experience of Best Practice concept ITIL/ITSM, certification will be add-on.
  • Very sound knowledge with IT Remote Support and tools e.g. LogMeIn.



Personality Expectations:

  • Attitudes:
    • Aspiring, ambitious and motivated
    • Cooperative Team-Player
    • Flexible and agile
    • Hardworking and interested
    • Persistent and sustaining
  • Attributes
    • High on Integrity
    • Constructive and creative thinker
    • Ambitioned about details
    • Envisions the unseen
    • Goal oriented
    • Reliable and regular


Our Offerings:

  • A place to grow and foster your career.
  • A place to get in touch with innovative technologies.
  • Be part of a rapid growing company where you are able to make the difference.
  • Be part of the global Business IT family, which truly cares about their team members.
  • Coaching by supervisor and continuous internal and external training, as well as certifications on new IT-tools, technologies and standards


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