Technical Team Lead

Job Locations IN-Gurgaon
Posted Date 3 days ago(2/22/2018 1:30 AM)
# of Openings


The Senior IT Infrastructure Expert / Architect position is leading all functional IT Infrastructure streams (MS Technology, Storage, Virtualization, Network & Security) at SoftwareONE worldwide.


This role represents a key position in the IT organization’s ability to keep pace with the IT needs of internal users and our customer system platforms.


SoftwareONE Business IT focusses on proven ITIL based processes. As part of a global IT organization, this position is working in the Service Operation and Continual Service Improvement processes area.


Duties are such as run and optimize of IT services for the operative area; controlling and monitoring as well as making sure, all systems run as efficient as possible today and in the future. Reporting To - ITI Lead, in Gurgaon, India.


  • Lead, manage and develop the 2nd & 3rd ITCC infrastructure subject matter experts from functional perspective conjoined with the TL IT Infrastructure and Head of ITCC
  • Develop the 24/7 Corp. IT Infrastructure operational standards & procedures based on ITIL and define & measure with KPIs
  • Achieve operational excellence by driving IT Business Continuity and Disaster Recovery tests
  • Being responsible and follow ITIL processes like incidents, requests, changes, problems within our IT Service Management tool
  • Constantly improve and optimize infrastructure, operational tasks and processes through standardization, automation and problem management
  • Being responsible for keeping the SLA, end user satisfaction rates and compliance tracked in IT service management tool
  • Follow up Priority 1 and Priority 2 cases with the team and present after action review to the management
  • Being the technical trusted advisor and last resort go to person for subject matter experts in IT Operations & Support
  • Oversees and understands whole infrastructure stack and the dependencies of its building blocks
  • Interact and liaise with global IT architects and global IT Leadership and ensure continuous service availability and improvement


  • Academic education Bachelor or Master degree in computer Science or similar field
  • Minimum 8 years of proven working experience in IT Infrastructure Support, Delivery and Operations preferably in an international and technology driven working environment
  • Min. 5 years of experience in technical team leadership or architecture
  • Sophisticated know-how in IT-Management concept and methodologies e.g. ITIL, COBIT
  • Proven experience in managing global MS IT-Infrastructure and Server environments (Exchange 2010+, Skype for Business+, Microsoft SQL Server 2008 R2, SCOM), a MCITP EA degree or equivalent is a big plus.
  • Good knowledge in Networking, Cisco certification or Network storage systems
  • Knowledge about Cloud Computing, Identity Management, BYOD is an advantage
  • Must be a fast learner adapting to new technologies and full customer orientation
  • Strong analytical skills with good balance in conceptual and pragmatic thinking
  • Exemplary team player with willingness to develop others for outstanding results
  • Cross-cultural and strong English communication skills (both written and verbal)
  • Service oriented, “can do” personality with distinct leadership skills


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