SoftwareONE

Microsoft Operations Analyst

MX-Ciudad de M�xico
1 month ago(12/21/2017 4:51 PM)
ID
2017-2380
# of Openings
1

Overview

Roles & Responsibilities:

  • Determines accuracy and completion of all Microsoft Software Licensing contracts
  • Responsible for placing Microsoft Open Value, Select, MPSA and Enterprise Agreement orders
  • Processes order adjustments through Microsoft.
  • Creates customer price sheets for volume license agreements.
  • Manages relationships with Microsoft Operations Team.
  • Purchasing responsibilities, creating Purchase Orders, Purchase Order Receipt, Order Shipment (virtual inventory, no physical inventory).
  • Procurement research, where to purchase, purchasing processes, International sourcing.
  • Credit and RMA processing.
  • Supports requests from our international customers, partners, sales reps, and other operations team members. Determines course of action and executes on resolution.
  • Communicates in a timely and effective manner based on established SLA’s.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Performs other duties as assigned by SoftwareONE management.
  • Consults with the sales team and the customer on matters concerning Microsoft contracting options, interpretation of agreement language, and support of the customer experience.

Responsibilities

Applicant Qualifications

  • Excellent communication, organization, multitasking, and time management skills.
  • Solid problem solving, consultative and research skills.
  • Ability to analyze information with great attention to detail.
  • Ability to work in a fast-paced team environment with minimum supervision.
  • General math skills, PC proficient, knowledge of MS Office, Adobe Acrobat, and ERP Systems.
  • Reliable and desirable work ethic within a team environment.
  • MCP Certification
  • 1 year with SoftwareONE

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