The Level II Service Engineer is the escalation support for customer IT environments relating to Microsoft Skype for Business. While providing the highest level of customer service, the Service Engineer will resolve Incidents through the Service Management system.
The Service Engineer will be responsible to use the Knowledge Base Management tool along with their expertise to resolve escalated Incidents in a timely fashion.
The Service Engineer escalates unresolved problem/issues/requests to the vendor support team and the Tier III Skype for Business team within SoftwareONE.
This role requires candidate to work in shifts as the service is required 24*5