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Specialist- Service Now

Specialist- Service Now

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ServiceNow Specialist in SoftwareONE will be focused on the managing ServiceNow Instances (dev/uat/prod) and processes.


ServiceNow Specialist main focus will be to work closely with Global Service Delivery center service team members and team leaders to identify scope of customization within different service catalogs running from Global Service Delivery Center.


He/She is also responsible to organize and develop logical structure around SDLC processes in order to achieve optimized solution.


  • Service/Process Automation:
  • Excellent knowledge and understanding in various ITIL processes.
  • Agile development environment – working knowledge
  • Working Experience on different modules of ServiceNow like Incident, Change Request, Problem, SDLC & Release, Service Catalog.
  • Self-motivated, clear structured working style, high quality standardsProficient in gathering requirements, defining functional system and preparing requirement traceability
  • Strong technical background in engineering custom solutions/applications in ServiceNow
  • Excellent scripting experience in GlideAjax, script includes, UI policies, workflows, email notifications, business rules, reports and gauges, scheduled jobs, background scripts, server and client scripts business rules on insert, update, delete and query actions.
  • Worked on resolution of defects and enhancements using Business Rules, UI policies, client scripts, Script Includes, workflows, SLAs, Web Services, REST APIs (in third party integration) trigger the email events, email-notifications, email templates.
  • Expert in planning ServiceNow instance upgrade and maintenance activitiesUsers, Groups & Roles Administration. Merging the roles into other roles, maintaining the instanceDesigned the Form (UI) with various types of fields ACLs to manage ESS and ITIL users.
  • Creation of catalog items using variable set, order
  • Working knowledge on Report and dashboard designing
  • Content management designing and implementation
  • Working knowledge with Import and Update sets, Controls and migration of update sets between different environments of ServiceNow.
  • Transform maps to import Data to Configuration Management
  • Responsible for conducting dedicated training sessions for ServiceNow new recruits as Technical trainer.
  • Knowledge Base configuration and maintenance


  • 3 to 5 years or more of hands-on work experience in ServiceNow Development & Administration
  • Knowledge of Java Script, CSS, HTML5,
  • SDLC knowledge with project management skill
  • Having strong technical skills, business intelligence, and a full understanding of the needs of the customer
  • Being able to effectively communicate with internal teams to deliver GUI, interface and screen designs
  • Being an interface between technology teams, support teams, and business units
  • Good oral and written communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Good problem solving abilities and detail-oriented
  • Ability to be a self-starter and thrive in a fast-paced environmentCertifications / Desirable:
  • Must have ServiceNow Certified System Administrator
  • ServiceNow Certified Application Developer will be a plus