SoftwareONE

Associate Consultant- Technology Services (AWS)

IN-Gurgaon | IN-KA-Bangalore | IN-TN-Chennai
1 week ago
ID
2017-2227
# of Openings
6

Overview

  • Provide Dynamics AWS Support to SoftwareONE Cloud Support customers
  • Maintain technical certification as defined for Cloud Support specialty area
  • Primary responsibility is customer service. Being present and available to clients requiring technical assistance
  • Respond to questions received through emails, Cloud Support Online and inbound calls

Responsibilities

  • Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
  • Good problem solving skills; ability to visualise a problem or situation and think abstractly to solve it.
  • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
  • Serve as the single point of contact for customers related to AWS Support issues related to infrastructure, networking, security, configuration
  • Take ownership and responsibility of an issues from start through to a successful resolution.
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
  • Develop sound understanding of IT operations and related applications as well as business related processes and procedures.
  • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

 

Qualifications

  • Experience with AWS Build and Support including but not limited to IAM & Roles, VPC, EC2, RDS, S3, Endpoints management, VPN, Direct Connect.
  • Cloud Formation, JSON, YAML an advantage
  • Excellent experience working with Windows
  • Experience of Enterprise Operational tools for Patching, Monitoring, Antivirus and Backup
  • Good Linux experience an advantage
  • Good VMWare experience an advantage
  • Good Azure experience an advantage

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