SoftwareONE

Inside Sales Executive

CA-Mississauga
1 week ago
ID
2017-1964
# of Openings
2

Overview

The Inside Sales Executive works together with the Business Development Manger (BDM) to developm and maintain favorable relationships with new and exisiting clients in order to increase revenue and ensure that SoftwareONE products and services consistently meet client needs. This role is responsible for providing sales quotations, sustaining and renewing client contracts, as well as systematically pursuing customer opportunities.  This role will support our office in Toronto, Canada. 

Responsibilities

Roles & Responsibilities:

 

•        Contact with current customers on a daily basis.
•        Establish and expand relationships with key executives and decision makers within each customer and territory.
•        Develop and maintain exceptional consultative relationships with existing customers.
•        Work collaboratively with assigned BDM to develop an overall territory account plan which will maximize opportunities and generate sales activity with customers and partners.
•        Grow and maintain existing customer and partner relationships through proactive telesales activity.
•        Manage quote creation, order processing, and day-to-day customer and partner requests.
•        Develop strong knowledge of leading industry trends through ongoing training with software publishers.
•        Act as key resource for leading industry volume license offerings

Qualifications

Knowledge, Skills and Abilities Required:

  • Knowledge of: operational policies and procedures; customer service and sales probing techniques; and developing and maintaining long-term business relationships.
  • Ability to: analyze data, identify trends and develop recommendations for improvement; research and solve complex, multi-faceted problems; work independently and show initiative; maintain a positive attitude; handle large volumes of work and meet tight deadlines; adapt to and embrace change in a rapidly changing environment; lead and mentor by example; maintain and promote good client relations, maintain confidentiality of sensitive information.
  • Skilled in: relationship building; verbal and written communication; problem solving; researching customer and product information; planning, scheduling, and organizing work; multitasking; and time management.

 

Qualifications:

  • Bachelor’s degree from four year college or university would be preferred but not required.
  • 3-5 years customer service experience supporting Account Managers in a sales environment
  • Supporting Enterprise level customers with high volumes of sales and requests
  • Highly motivated and results oriented; entrepreneurial spirit.
  • Detail oriented with ability to break down projects into smaller tasks.
  • General understanding of technology solutions.
  • French speaking a plus

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